for CLOTHWIK

At CLOTHWIK, we respect your privacy and understand that there may be circumstances when you wish to delete your account. This Account Deletion Policy outlines the procedure and important considerations when you decide to close your CLOTHWIK account.

Please read this policy carefully before submitting your deletion request.

1. Request Submission

To initiate the account deletion process, please send an email to contact@clothwik.shop with the subject line “Account Deletion Request.” In the body of the email, include the following details for verification purposes:

  • Your full name
  • The registered email address associated with your CLOTHWIK account
  • Any additional information that may assist us in verifying your identity

2. Verification Process

For security reasons, we may need to verify your identity before proceeding with your account deletion request. CLOTHWIK may ask for additional details or documentation, such as a government-issued ID, to ensure that the request is genuine and that your account information is protected.

3. Irreversible Action

Once your request has been verified, we will delete your account along with all associated personal information and data from our systems. Please note that this action is permanent and irreversible. After your account is deleted:

  • You will no longer be able to access your CLOTHWIK account, order history, or any personal data.
  • Any remaining balances, loyalty points, or gift cards associated with your account will be forfeited.
  • You will lose access to any personalized settings, wishlists, or shopping preferences.

4. Data Removal

Upon successful deletion of your account, CLOTHWIK will permanently erase all your personal data from its databases, including:

  • Personal details (name, email, address, etc.)
  • Saved payment information (if applicable)
  • Purchase history, preferences, and wishlists
  • Any other data associated with your account

However, CLOTHWIK may retain certain transactional or legally required information (such as invoices, proof of purchase, etc.) for record-keeping purposes in accordance with applicable laws and regulations.

5. Confirmation of Deletion

Once your account deletion request has been successfully processed, you will receive a confirmation email notifying you that your account has been deleted. This confirmation will serve as acknowledgment that the process has been completed and your data has been removed from our systems.

6. Important Considerations

Before you request to delete your account, please consider the following:

  • Deleting your account will result in the loss of access to any active orders, purchase history, or ongoing promotional benefits.
  • If you have placed an order that is still in process, we recommend waiting until your order is fulfilled before requesting account deletion.
  • Account deletion is permanent. If you wish to shop with CLOTHWIK again, you will need to create a new account.

7. Contact Us

If you have any questions or concerns regarding the account deletion process, please contact our customer support team. We are here to assist you with any inquiries you may have.

8. Policy Updates

CLOTHWIK reserves the right to update or modify this Account Deletion Policy at any time. Any changes will be effective immediately upon posting on our website or mobile app. By submitting an account deletion request, you agree to the terms and conditions outlined in this policy.