Got Questions?
We’ve Got Answers.
We’re here to make your shopping experience at Clothwik as smooth as your favorite outfit! Whether you have questions about your order, need style advice, or just want to chat about the latest trends, we’re just a message away. Don’t hesitate to get in touch—your feedback, queries, and suggestions help us serve you better.
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Send us your questions, feedback, or anything else on your mind, and we’ll get back to you faster than a trending reel!
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we’re here to all your questions
how can I contact customer support?
You can reach our customer support team via email at contact@clothwik.shop or call us at +91-XXXXXXXXXX. Our live chat is also available 24/7 for quick assistance.
What should I do if I don’t receive a response within 24 hours?
If you haven’t received a reply from our support team within 24 hours, please check your spam or junk mail folder. Alternatively, try reaching us through our live chat or phone support for immediate assistance.
How do I contact a specific vendor or seller?
For any inquiries related to a specific vendor or product, you can contact the vendor directly via the “Contact Seller” option available on the product page. Vendors typically respond within 1-2 business days.
How do I report an issue with a product I received?
If you have an issue with a product (e.g., defective, incorrect item), please contact our support team through email or live chat. Include your order number, a description of the issue, and any relevant photos. Our team will guide you through the next steps for a replacement or refund.
Can I contact you regarding bulk orders or collaborations?
Yes! For bulk orders, collaborations, or business partnerships, please reach out to us at contact@clothwik.shop. Our team will get back to you with further details and options.
What is the fastest way to get in touch for urgent issues?
For urgent matters, we recommend using our 24/7 live chat feature available on the website, or calling us directly at +91-XXXXXXXXXX during business hours (9:00 AM – 6:00 PM, Monday to Saturday).
Can I visit your physical store?
Yes! You are welcome to visit our Place, New Delhi,India. We’re open from 10:00 AM to 8:00 PM, Monday to Saturday.
How do I track my order or shipment?
To track your order, visit the “My Orders” section in your account dashboard and click “Track Order” next to the relevant order. You can also contact our support team if you need further assistance.
How do I return or exchange an item?
For returns or exchanges, visit our Returns & Exchanges page and follow the instructions. If you need assistance, you can contact our support team, who will guide you through the process.
Can I request help with customizing an order or placing a bulk order?
Yes! For customization or bulk orders, you can contact individual sellers through the product page or reach out to our support team at contact@clothwik.shop for further assistance.
How can I report a vendor or product issue?
If you encounter any issues with a specific vendor or product, please let us know by emailing contact@clothwik.shop with the vendor and product details. We’ll take appropriate action to resolve the issue.
How long does it take to get a response from a seller?
Sellers typically respond to inquiries within 1-2 business days. If you haven’t received a response, please let our support team know, and we’ll help you follow up.
Can I change my contact details after placing an order?
Yes, you can update your contact information by going to your account settings. If you’ve already placed an order, you can reach out to our support team to update your contact details before the order is shipped.