for CLOTHWIK

At CLOTHWIK, customer satisfaction is our top priority. We understand that there may be instances when you need to return a product or request a refund. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted.

Please read this policy carefully before making any purchase.

1. Eligibility for Returns

We accept returns for products purchased directly through our website (www.clothwik.shop) or mobile app under the following conditions:

  • The return request must be initiated within 2 Days of receiving the product.
  • The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
  • Items such as undergarments, swimwear, or other personal items are not eligible for returns due to hygiene reasons.
  • Sale or clearance items may not be eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return, follow these steps:

  • Contact our customer support team at contact@clothwik.shop within 2 Days of receiving your order.
  • Provide your order number, the reason for the return, and any supporting photos if the item is damaged or defective.
  • Our customer service will review your request and provide instructions for returning the product, including the return shipping address.

Once your return is approved, you will need to ship the item(s) back to us. Please ensure the product is securely packed to avoid damage during transit. Customers are responsible for the shipping costs of returning the product unless the return is due to our error.

3. Refund Process

Refunds will be issued under the following conditions:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the amount will be credited back to your original payment method within [X days].
  • Please note that original shipping charges and any applicable handling fees are non-refundable unless the return is due to an error on our part or a defective product.

4. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Products marked as “Final Sale” or “Clearance.”
  • Customized or personalized products.
  • Gift cards and promotional items.
  • Intimate clothing such as undergarments and swimwear.

Please double-check the product description and size charts before placing an order to avoid issues with non-returnable items.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, you are eligible for a full refund or a replacement. Contact us at contact@clothwik.shop within [X days] of receiving the product and provide images or proof of the damage.

Upon confirmation, we will cover the return shipping cost and either issue a full refund or send a replacement at no additional cost to you.

7. Cancellations

You may cancel your order before it is shipped. Once the order has been shipped, cancellation is not possible, and you will need to follow the return process once the item is delivered.

To cancel your order, please contact us as soon as possible at contact@clothwik.shop with your order details.

8. Refunds for Promotional or Discounted Items

For purchases made during promotional periods or with discount codes:

  • Only the amount paid will be refunded, excluding any promotional discounts or offers.
  • If you received free items or gifts as part of a promotion, those items must also be returned in their original condition or you may be charged for their value.

9. Contact Us

If you have any questions or concerns about your return or refund, feel free to contact us:

We aim to respond to all inquiries within [X hours/days].

10. Policy Updates

CLOTHWIK reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website or mobile app. By making a purchase, you agree to the terms of this policy.